Customer help
- Pay with Credit/Debit Card
The available credit/debit card options are listed below.
This transaction is strongly secured and encrypted by Stripe.
Please note that our store does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.
You also use Apple Pay if you are using Apple devices.
- Pay with Paypal
When placing an order with PayPal, you will be redirected to the PayPal payment page where you can confirm your payment by logging in with your PayPal username and password.
You may still check out even without a PayPal account. To do so, please click “Pay with Debit/Credit Card” in the PayPal payment page and you will be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.
We accept payments in the form of Visa, MasterCard, Discover and PayPal only. We will not accept any other forms of payment other than those listed above. All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.
VERWERKINGSTIJD
Wij zijn een print-on-demand bedrijf dus laat3 tot 5 werkdagen van verwerkingstijdafhankelijk van het producttype en ons huidige volume voordat uw bestelling wordt verzonden. Het kost tijd voor onze microfiber-polyester schapen om ons te wollen om geweldige aangepaste producten te produceren die bij u passen
Bestellingen geplaatst tijdens feestdagen en weekends worden verwerkt in de volgende werkdagen.
Houd er rekening mee dat de levering van bestellingen met meer dan één artikel op verschillende data kan worden verzonden, afhankelijk van de beschikbaarheid van de voorraad.
STANDAARDVERZENDING
Verzendtijd voor bestelling:
- Normaal gesproken duurt het 5-15 werkdagen om het pakket aan de VS te leveren.
- Voor andere landen
U kunt een account aanmaken bij het plaatsen van een bestelling, en ook direct op de pagina "Mijn account."
Om uw verzendadres te wijzigen kunt u zo snel mogelijk contact met ons opnemen en wij zullen u helpen ervoor te zorgen dat u uw bestelling ontvangt op het juiste adres.
Zodra uw bestelling is verzonden, ontvangt u een bevestigingsmail met uw trackingnummer.
All our payments by payment cards are processed via PayPal which delivers one of the most secure payment platforms in the world. Your payment for any purchase is processed securely by PayPal.
All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.
Customs fees depend on the laws of your country. Our experience is that In the majority of cases you are not required to pay any customs fees. We mark all our orders as low-value gifts. Moreover, we send larger orders in separate packages to avoid such charges.
YES. No matter where you live, we ship our products all over the world.
If you have ordered multiple different items, they may be sent separately.
We recommend you to track your package with USPS if you are in the US, or 17TRACK for the other countries.
Track with USPS
Track with 17TRACK
Note: Generally, after the sender ships your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually, it takes 5-10 days for processing and it takes sometimes longer depending on how fast the postal services are processing shipments, therefore the tracking information may not appear online immediately.
Generally, after the sender ships your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually, it takes 5-10 days for processing and it takes sometimes longer depending on how fast the postal services are processing shipments, therefore the tracking information may not appear online immediately, please try to track again later.
- The carrier hasn’t accepted your package yet.
- The carrier hasn’t scanned and entered tracking information for your package yet.
- Your tracking number is incorrect or invalid.
- The item was posted a long time ago, info not available anymore.
We really apologize that your item was not delivered to you. As much as we would like to have all the items be shipped smoothly, we really do not have control over other possible reasons/factors why an item did not arrive in one’s mailbox. What we can recommend is that you can check with neighbors to see if they possibly have the package or check your local post office.
Most customers who have the same situation as you have found their item either with their neighbor or at the local post office. All domestic delivery issues become the responsibility of the local postal service once it’s been shipped. You may contact them directly.
Please make sure that you have entered your correct and complete shipping details when you ordered. We will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
Item was attempted for delivery but failed, this may due to several reasons. Please contact the carrier for clarification. Please be informed that we will NOT be held responsible for packages that have failed to deliver due to:
- Item refused by the addressee
- Incorrect / Illegible / Incomplete address
- Expired Retention Period – in some countries, receivers are advised to claim their packages in the local post office. If left unclaimed, the parcel will be sent back to our warehouse.
- Addressee Absence – Addressee not available at the time of delivery
- Customs Policies, Rules, and Regulations
If you haven’t received your package, we’d advise you to contact your local post office to arrange a re-delivery or collect your item right away. Generally, the carrier has collection deadline, we’d advise you pick up your package at once, or it might be returned to our warehouse.
If this happens, we will have to wait to see if the package gets returned back to us.
We look forward to helping you with your inquiry. We respond to email messages in the order that they are received, and will respond to your email as quickly as possible.
Due to the production method we use for all of our products, we cannot accept returns unless the item is proven damaged/defective.
Our policy lasts 7 days. If 7 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Als het product dat u ontvangt verkeerd of defect is, neem dan zo snel mogelijk contact met ons op en geef ons uw volledige naam, bestelnummer en een korte uitleg over het probleem.
We kunnen uw items in aparte pakketten hebben verzonden, dus controleer uw e-mails om te zien of een van uw items zal worden aangekomen afzonderlijk.
Als een item ontbreekt, neem dan contact met ons op met uw bestelnummer, de ontbrekende producttitel en foto's van het pakket met het verzendlabel.
You must report any problem related to your order before 7 days after your order has been delivered. If a claim is not submitted within the pre-required time, unfortunately, there’s nothing we can do to help you.
Please contact us as soon as possible and we will help you to make sure you will receive your order at the correct address.Kindly provide us with your full name and order number.
Als uw bestelling nog niet is verwerkt, zullen wij u helpen om de items die u wilt vervangen te wijzigen.
Annulering van een bestelling is mogelijk zolang de bestelling nog niet verzonden is. Een annuleringskosten van 10% wordt in rekening gebracht aan een klant die zijn bestelling wil annuleren. Annulering van een bestelling is niet mogelijk voor bestellingen die al verzonden zijn.
Please bear in mind that product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colors of products may also appear different to those shown on the site. Most of the product images shown are not REAL product photos, but templates and mockups to showcase our designs. Please handle your expectations.
